Frequently Asked Questions
Besides just being really cute bags, what makes them maker specific is their included yarn feeder, yarn cutter, dot journal, and emergency stitch markers.
You will notice a charge on your payment method once your order has shipped out. The only exception to this is when bags are on pre-order. Because we only have a limited time to capture payment within our system, pre-ordered items must be charged prior to shipment.
In general, you can find the pin located in one of the interior pockets of your bag, usually with the dot journal and darning needle. To put it on, open the pin, slide the sharp end through the two rivet holes located on the exterior of your bag and secure it. The three emergency stitch markers should be facing outward. We offer a quick tutorial on our Facebook page.
Our bags are hand-crafted out of leather, waxed canvas, canvas, and faux leather, which means each material requires special care. We've detailed exactly how to care for each of these materials on the Care page on our site.
All of our della Q bags are made out of high quality canvas, leather, and faux leather materials. They are also handmade which means there’s a small possibility that a minor error could have been made during the production of your particular bag. We want you to be assured that we stand behind our products 100% and would be happy to replace your bag free of charge. Please send pictures of damage to Support@dellaQ.com and our customer service team would be happy to help.
Mail back the unused items you would like to return in the product's original packaging and labels to our Reno location. The address is: della Q, 891 Trademark Drive, Reno, NV 89521. Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return.
No, we will not refund the shipping cost, unless we have made an error on your order prompting the return.
We prefer to have items returned within 30 days, but can make exceptions when necessary. We really want you to love your bag or case and will do everything we can to make sure your buying experience with della Q is a great one! Please reach out to firstname.lastname@example.org if you have any questions or concerns about your return.
No, sale items cannot be returned.