You will notice a charge on your payment method once your order has shipped out. The only exception to this is when bags are on pre-order. Because we only have a limited time to capture payment within our system, pre-ordered items must be charged prior to shipment.

Besides just being really cute bags, what makes them maker specific is their included yarn feeder, yarn cutter, dot journal, and emergency stitch markers.

In general, you can find the pin located in one of the interior pockets of your bag, usually with the dot journal and darning needle. To put it on, open the pin, slide the sharp end through the two rivet holes located on the exterior of your bag and secure it. The three emergency stitch markers should be facing outward. We offer a quick tutorial on our Facebook page.

Our bags are hand-crafted out of leather, waxed canvas, canvas, and faux leather, which means each material requires special care. We've detailed exactly how to care for each of these materials on the Care page on our site.

All of our della Q bags are made out of high-quality canvas, leather, and faux leather materials. They are also handmade which means there’s a small possibility that a minor error could have been made during the production of your particular bag. We want you to be assured that we stand behind our products and would be happy to replace your bag free of charge under our 1 year warranty. If you have purchased your bag within one year, please send pictures of damage to Support@dellaQ.com and our customer service team would be happy to help. Please note, if your bag was purchased through a retailer, please contact that retailer to start the return process!

Mail back the unused items you would like to return in the product's original packaging and labels to our Texas location.
The address is:
della Q Returns
1044 S Hwy 161 Grand Prairie, TX 75051

Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return.

No, we will not refund the shipping cost, unless we have made an error on your order prompting the return.

We prefer to have items returned within 30 days, but can make exceptions when necessary. We really want you to love your bag or case and will do everything we can to make sure your buying experience with della Q is a great one! Please reach out to support@dellaq.com if you have any questions or concerns about your return. 

No, sale items cannot be returned.

Once your order is placed, most orders ship in 3-5 business days, plus standard shipping time which varies based on location. You can select upgraded shipping during checkout if you need your order a bit sooner!

You can check the status of your order under My Account > Orders for status and tracking!

Don't have tracking in over a week? Contact support@dellaq.com for help!

Please note, during heavy sale seasons, orders can be delayed both in processing at our warehouse and with shipping carriers.

Shipping prices for orders are quoted directly from USPS and vary based on location and weight.

All domestic packages ship via USPS First Class Mail by default. You may also select an upgraded shipping at checkout.
The estimated lead time is 3-5 business days after your order is placed. Please note, this window can be elongated during busy sale seasons.

We ship to most international locations outside of EU. You can select your address in cart to see your shipping options and price. We currently offer USPS International as our global shipping method. All international customers are responsible for any customs fees and duties required by their country. We follow international law when completing customs forms and cannot mark packages as “gifts.”

IMPORTANT: While we ship worldwide, della Q is not responsible for replacing or refunding internationally shipped packages that are lost in transit. Customers may choose to reorder items at their own expense if a package is lost by an international carrier.